Frequently Asked Questions (FAQs)
This page has been designed to help you find the answers to questions you may have about pHat 5.5. If you have any further questions that you’d like to ask, please do contact us by either emailing us at firstname.lastname@example.org or by calling us at (800) 674-2898.
1. What makes pHat 5.5 different?
We at pHat 5.5 have taken the decision to take action after seeing huge numbers of people suffering from a wide variety of skin conditions—from atopic and seborrheic dermatitis and eczema to psoriasis and rosacea—struggle to discover products that work for them. The most potent skin and hair care ingredients, particularly those that are anti-inflammatory, moisturizing, and healing, have been sought after by our team after extensive global research.
With a greater emphasis on natural and organic ingredients, we carefully choose each ingredient to achieve maximum potency. In order to give you a sense of security and peace of mind about the safety of the products you put on your skin and consume, we also consider keeping dangerous chemicals out of our formulas. Our focus on pH balance is perhaps what makes us unique and different. As our name suggests, we take care to keep the pH of all of our products at 5.5 in order to match the natural pH of your skin and preserve the acid mantle, your skin's natural protective layer.
2. How do you formulate your award-winning products?
At pHat 5.5, all of our products are small-batch crafted within our registered laboratory. From there, the manufacturing and testing processes are second to none. Each pHat 5.5 product has a batch number and expiration date for you to reference. We are incredibly proud to be setting the bar for safety and efficacy in the personal care industry.
3. Are your ingredients organic?
Our top priority is to create powerful botanical formulations that are safe, well-considered, and enjoyable while promoting optimal skin and hair health. Most of the ingredients we use are natural and organic ingredients. There are only a few ingredients that are not organic, simply because they do not exist in organic form but are essential to maintain the stability of our products. We believe optimal balance is achieved when both nature and science work in harmony. We only use occasional non-organic ingredients that are safe, healthy, and high-quality ingredients while considering many factors when choosing them. We pride ourselves on creating truly high-quality skin and hair care products infused with some of the finest and most powerful ingredients nature has to offer.
4.. What are the key ingredients within your products?
We searched the globe and discovered some of the best and most potent natural and organic ingredients. All pHat 5.5 products contain raw, pure, and organic Manuka Honey sourced in New Zealand. Other natural ingredients include Aloe Vera, Coconut Oil, Australian Cehami, Shea Butter, Cocoa Butter, Plumeria Extract, Orange Extract, and many more!
5. Do your products contain fragrances, fillers, and dyes?
NO! All pHat 5.5 products are made without potentially harmful chemicals, parabens, sulfates, mineral oils, alcohol, fragrance, dyes, SLS and SLES, phthalates, and formaldehyde. We only use food-grade, organic ingredients, making our products ideal for all skin and hair types. The gentle soothing and naturally rich formulations make them suitable for all the family, especially for those with sensitive and dry skin. Our products are all responsibly sourced, meaning, we are clean beauty.
6. Are your products pH-balanced?
Right skin and hair care products should be perfectly balanced between 4.7 and 5.5 pH to match your natural skin's pH. As our brand’s name suggests, pHat 5.5, we make sure to carefully balance the pH levels of all our products—ensuring they sit at the same level as your skin at 5.5 to restore it back to its ideal state while providing lots of organic nutrients. This supports and maintains the acid mantle, therefore keeping your skin as healthy and glowing as it should be!
7. How do I find the right products for myself?
You can visit individual product pages to find out more about each product, or Shop by Condition for your skin or hair type and conditions. We'd love to help you learn more about what’s best for you. Connect with us by email at email@example.com or feel free to give us a call at (800) 674-2898. You can also check and browse our "More Info" and "Blog"pages to learn more about the different skin conditions and what the right products are to treat them.
8. Where are your products made?
Every product we produce is thoughtfully and expertly formulated and manufactured in the United States of America from globally sourced natural and organic ingredients, including Manuka Honey. We work closely with its Manuka Honey distributor and the Unique Manuka Factor Association to ethically source Manuka Honey from New Zealand.
9. Are your products gluten-free?
Yes! All pHat 5.5 products have been tested to be gluten-free. As with any new products, if you have serious allergies, we recommend that you consult with a doctor or do a patch test first.
10. Are your products cruelty-free?
Yes! All pHat 5.5 products are certified cruelty-free. We are proud and happy that none of the formulations are ever been tested on animals at any stage of our product innovation, development, or manufacturing processes. pHat 5.5 does not source, conduct, or support animal testing of any kind, nor have we allowed others to perform animal testing on our behalf.
11. Are your products preservative-free?
Preservatives are required for safety and performance in any cosmetic product that contains water or aloe in order to prevent the product from becoming adulterated. Every ingredient is examined by pHat 5.5 for safety. We look for information on significant health endpoints like skin irritability, cell damage, reproductive toxicity, and cancer. Preservatives are among the hardest ingredient categories to screen. They may also be toxic to other life forms in some concentrations because they are intended to kill bacteria, mold, and/or yeast.
We carefully chose options that were effective in very trace levels or small concentrations. We employ the lowest percentage of preservatives necessary to complete and get the job done, and we’re on a continuous quest to find even better, safer preservative options (including natural preservatives).
12. What preservatives do you use?
Here is the list of some of the preservatives and preservative boosters that we are currently using in some of our products: Ethylhexylglycerin, gluconolactone, phenoxyethanol, salicylic acid, and sodium benzoate. We only use a very trace amount of these preservatives, depending on the ingredient and product.
13. Is it safe to use your products while I’m pregnant or nursing?
We know that navigating self-care safety while pregnant or breastfeeding is challenging and though our mission is to create safe, gentle, and healthy products, as with any skincare or supplement, follow your doctor's guidance.
14. Are pHat 5.5 products also good for men?
Gender neutrality has been carefully considered in the design of every pHat 5.5 product. All of our products have highly advantageous ingredients created to be equally effective for everyone, regardless of your sex, gender, or gender expression.
15. Do you have a money-back guarantee?
pHat 5.5 is a proud American company where quality comes first. We offer a 90-day money-back guarantee. Are you not satisfied for any reason? Just reach out and we will refund you 100% of your order. That is our promise to you.
If your question isn’t listed here, please feel free to shoot us an email! We will do our best to answer any question you might have to the best of our ability.